Skip to main content
AT&T Community Forums

Contributor

 • 

1 Message

Fri, Dec 21, 2018 4:49 PM

International call and texting

Hello,

 

I just bought one of the adds-ons (Latin America long distance), but it's not working. Wonder if I have to do anything else to active this. I'm in Brazil and when I try to call the phone gives me the message "mobile network not available" Any help on this would be greatly appreciated.

 

Thank you,

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

42.1K Messages

2 years ago

The add on you bought is for calls from the US to international numbers, not for calls from other countries. Prepaid does not roam internationally except Canada and Mexico.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

78K Messages

2 years ago

Information:   https://www.att.com/shop/wireless/international/att-prepaid.html

You are ROAMING.

Long distance is what you bought

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question