Skip to main content
AT&T Community Forums



1 Message

Wed, Nov 6, 2019 9:11 PM

I’m locked out of my account

Hi, i recently changed my 4 digit pin for my account because i forgot it. Well i just tried to buy more data and it is saying that i can’t because i need to give my previous credit or checking number but the card that i used previously was lost and i don’t have the number. 


Brand User

Community Support


137.3K Messages

a year ago

Hello @ruthieg,


Allow us to lend a helping hand. Our prepaid support team will be able to assist you. You can reach them at 800-901-9878. Thank you. 


Makaela, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question