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Sun, Sep 20, 2020 12:59 AM

I refilled my prepaid account but the next day my account was disconnected

Hi, can anyone help me?


I couldn't refill earlier due to the Covid-19 lock down so I expected that my balance expired already. I managed to refill my AT&T prepaid gophone account yesterday and it said my new balance $25.00 would expire on Dec 17.


However, today my phone always show "No service". Then I tried to log in my online account only to find I couldn't. It even said "the account has been disconnected". Why I was allowed to refill yesterday if it's been disconnected already? Thank you!


Brand User

Community Support


136.1K Messages

a month ago

Greetings @Cielo!


We're sorry to hear that you're having trouble with your prepaid account. Let's get you in the right direction!


To get the assistance you need with restoring your prepaid service/account, please contact our Prepaid Support Team at: 800.901.9878 which are available 24/7.


We hope this helps.


Dwight, AT&T Community Specialist 

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