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dougster62's profile

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2 Messages

Saturday, July 9th, 2022 5:27 PM

I Received a text from488-8

I received this text from the number:  488-8. It seems spammy or phishy. Is this a legitimate text from ATT Prepaid?

“AT&T Free Message: Hello! Thanks for your call/chat with AT&T.  Please answer 4 survey questions we'll text you about your Customer Service experience.  Survey texts are free. Thanks!

1 of 4: How likely are you to recommend AT&T to a friend or family member, from 10 (definitely) 😀 to 1 (definitely not) ☹️?”


Community Support


221.3K Messages

1 year ago

Hey, ! We understand how annoying receiving spam messages can be! We also understand the importance of keeping your personal information secure!


Survey questionnaires are sent to our customers if they've contacted us for assistance with their account concerns and service inquiries. We send these out to get personal feedback from customers to make sure we're providing you all with satisfying and helpful assistance.


If you are recieving the notification due to your recent experience then go ahead and answer the questions, and share your thoughts. Otherwise disregard and don't engage. You can report any fraudulent suspensions using our Fraud & Security resources.


If you have any additional concerns, please let us know as we assure you we are here to protect your identity!


Thank you for visiting the AT&T Community Forums!


Jonye, AT&T Community Specialist

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