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Contributor

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2 Messages

Mon, Jan 14, 2019 3:38 PM

I need to cancel my suscription but I'm not in the US

Hello, I've been trying to cancel my subscription for more than a month now and I haven't had a response yet. Today another month of service was billed to my account event eventought I'm not in the US anymore or using the service anymore. So I really need help to cancel my subscription as soon as possible as well as a refund for te month that was charged.

 

Thank you

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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38.2K Messages

a year ago

You don’t have a subscription, you have autopay. You should have cancelled autopay before leaving the US. To cancel autopay now, your options are to call or cancel your credit card. The only way to get a refund is to call. If you choose to call, the following info is from customer support:

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

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121.1K Messages

a year ago

Hi Santiago,

 

Just reaching out again to confirm that your acct shows as cancelled on your end and that you have received the refund.

 

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

I've been trying to cancel my suscription for more than a month now. I cannot receive any password to my phone because I'm not in the US and I cannot call to customer service because I don't have that password. I tried reaching out by private message but I Had no response whatsoever and today I received a bill for another month payment which I need a refund of because I haven´t been in the country for more than a month.

 

I really need to get this issue solved as soon as possible 

 

Thank you

sandblaster

ACE - Expert

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38.2K Messages

a year ago

@SantiagoRivera See post #2.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.