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Wednesday, March 11th, 2020 5:12 PM

i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay saving discount. So how can let the system auto charge me again and save the money by autopay? Thanks!

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Official Solution

Community Support


229.8K Messages

4 years ago

Allow us to provide you the answers @sserlewis!


Please know that in order to benefit from the AP discount, it requires a commitment to keep the autopay feature active and in good standing without cancellation or loss of eligibility.


If an autopay payment charge was unsuccessful, you won't receive the discount when attempting to submit a payment. It is best to pay the required amount for your prepaid wireless plan, then re-enroll in order to receive the discount on your next auto renewal. 


We hope this information helps, and thanks for reaching out to us!


Dwight, AT&T Community Specialist 

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