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AlanWang's profile

New Member

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3 Messages

Monday, April 25th, 2022 8:25 AM

I lost my SIM card abroad..

Hello, I was an international student in the USA and I use AT&T prepaid here, but I didn't open international service for it. So after coming back to China, there was no signal for the card. So I put it somewhere, then I forgot it. Now I wonder if I can open the international services for it and if AT&T can mail me a new card to China. Without it I cannot log in my google, ins, facebook, even Paypal. I tried to call the customer service several times but it didn't get solved (I'm not that good at English). I also tried to reach out on Twitter but they asked me to make a call as well... 

What should I do? Is it possible to open the internation services abroad? Is it possible to mail me an SIM card to China?

Thanks in advance

Accepted solution

Official solution

ACE - Expert

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64.7K Messages

2 years ago

Is it possible to open the internation services abroad? Is it possible to mail me an SIM card to China?

No and no. As noted above, there are no international services for prepaid in China or anywhere else in Asia. Besides that, unless you have been paying for your number since you returned to China, your account may be closed and the number lost. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. If the account hasn’t closed yet, you might want to have your friends get a new SIM card and make a payment for you if you want to keep the number.

Accepted solution

ACE - Sage

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118.2K Messages

2 years ago

@AlanWang

Att prepaid does not work in Asia at all.  No service, no roaming option.

New Member

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3 Messages

2 years ago

By the way I have some friends in the USA, they can offer help if somebody has to show up in the AT&T store.

New Member

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3 Messages

2 years ago

Thanks@sandblaster  and @formerlyknownas , according to @sandblaster, I should have my friend to go to an AT&T store to apply for a new SIM card (Actually I have been paying to AT&T for 2 years without using any services so I think my account is still not closed). What's the service called?(Since it's not called a prepaid) Can I still keep my original number? What documents will they need from me and my friend(If it's feasible for my friends to do so)? 

Thanks in advance.

ACE - Expert

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64.7K Messages

2 years ago

If you have continued paying, then your account is not closed. The service is called prepaid. I’m not sure exactly what documentation your friends will need to get a new SIM card. Perhaps @formerlyknownas knows.

Community Support

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232.8K Messages

2 years ago

Hi @AlanWang! Thank you for stopping by. Here is what your friends in the U.S. can do to get you a new SIM card for your AT&T PREPAID account.

 

They can just pick up a SIM card kit at our stores or from an AT&T national retailer, like Walmart, Best Buy, or Target. Tip: If they're going to a national retailer, they will need to call first to make sure it’s in stock.

 

Once they get your replacement SIM card, it will need to be activated. It is also possible to swap out SIM cards. Find more details at Replace a SIM card.

 

We hope this info helps. Thank you for visiting AT&T Community Forums.

 

Lar, AT&T Community Specialist

ACE - Expert

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64.7K Messages

2 years ago

@ATTHelp Lar, unfortunately your answer is not complete. What the OP needs is for a friend to get that replacement SIM card activated with the OP’s number. What documentation would the friend need for that to happen?

ACE - Sage

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118.2K Messages

2 years ago

At&t prepaid requires ID, and the method of payment as proof the account is yours.  It's not possible for a 3rd party.  The only legit way is to go himself when he's back in USA. 

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