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Cabe's profile

New Member

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2 Messages

Monday, May 22nd, 2023 10:33 PM

I lost my prepaid phone. I live in a remote location, and there is no AT&T store near me. Can I be mailed a new phone linked to my #?

I'm doing seasonal work in central Alaska, and I recently lost my phone. The nearest AT&T store is three hours away and I have no good way of reaching it any time soon.

I'm trying to contact customer service, but if I want to text chat with a representative, they want me to use my phone, or call, both of which are problematic for me right now.

I just want them to send me a new phone or even just a sim card attached to my current account, but I have no idea how I'm actually supposed to get ahold of them without the use of my cell phone.

AT&T evidently does not do email customer support.

Can anyone offer me some assistance?

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

1 year ago

Order online from AT&T 

Former Employee

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32.9K Messages

1 year ago

Yeah buy a new phone from an electronics store bestbuy. Walmart. Target etc they will sell you a phones and setup a new SIM card. You can order a phone online from AT&T as well online. FYI At&t isn’t going to give you a phone to replace your lost phone you have to purchase one at full price. 

New Member

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2 Messages

1 year ago

There is no Walmart or Target near me. 

What I really need is a way to communicate with AT&T support without a phone!

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