I got charged twice!!
I am an AT&T Prepaid user, I was previously on the $50 per month plan - I recently switched to the 25c plan and put in a balance of $25 for the time being. This was supposed to expire on Sept 19, 2019, and it is currently only July 2019.
However, I still got billed for my $50 per month plan despite switching plans and turning off my Autopay. My questions are: Why did I get charged twice? When is my cut-off date where my plan ends and a new billing monthly cycle begins? If I'd like to switch back to the $50 per month plan with AutoPay (making it $40), when should I do so without paying twice or compromising the benefits of my plan?
I attempted to call AT&T but I am not in the United States currently.
Please get back to me ASAP! Thanks.