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New Member


1 Message

Sun, Sep 6, 2020 6:00 PM

I can't validate my account to change payment method

My credit card is almost expires and I wanted to add another one in my account. I went to Profile & Settings - Payment Options and got a message I have to validate my account by entering a saved payment device. I enter my credit card number and get a message: "An error occurred while processing your request. Please try again later." What I should do?


P.S. I tried few browsers and platforms and got the error everywhere.


Community Support


189.5K Messages

2 y مضت

Hello @PrepaidUserP,


Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!


Sean, AT&T Community Specialist

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