Contributor
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1 Message
I am out of USA and I am trying to stop automatic payment, but I can't
So when I tried to login through the att app I got L569 error code.
It is prepaid plan.
How can I cancel the automatic payment in this case?
Contributor
•
1 Message
So when I tried to login through the att app I got L569 error code.
It is prepaid plan.
How can I cancel the automatic payment in this case?
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
Unfortunately, security protocols prevent logging into your account from outside the US. A workaround would be to use a US based VPN. Otherwise, your only options to cancel autopay are to call or get your bank/credit card to block the charge. If you need to call, the following info is from customer support:
Customers in these situations need to call one of two numbers:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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