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leex6335's profile

Contributor

 • 

1 Message

Saturday, December 8th, 2018 12:54 AM

I am out of USA and I am trying to stop automatic payment, but I can't

So when I tried to login through the att app I got L569 error code.

It is prepaid plan.

How can I cancel the automatic payment in this case?

ACE - Expert

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64.7K Messages

5 years ago

Unfortunately, security protocols prevent logging into your account from outside the US. A workaround would be to use a US based VPN. Otherwise, your only options to cancel autopay are to call or get your bank/credit card to block the charge. If you need to call, the following info is from customer support:

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

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