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I am an authorized retailer employee with AT&T Prepaid but cant dial *243 (Retail Support Team)
I work for an Authorized Retailer and just switched over to prepaid service via AT&T. When I try to dial *243 either on behalf of a customer or to solve a current issue, I get an error message saying "my balance is too low to make this call." Any suggestions to fix this as I absolutely need access to RST.