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2 Messages

Sun, May 24, 2020 5:48 AM

How to put AT&T Prepaid Sim on Vacation hold from outside the US

I am currently outside the USA and I would like to put my phone on vacation hold but I can't figure out how to do that. My monthly plan expired 5 days ago and I haven't made a payment yet but I'm worried that if I don't officially put it on vacation hold (and instead make no payments until I get back to the USA) then they will terminate my account or something. I am going to be outside the USA for at least 3-4 months if that is relevant.

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lizdance40

ACE - Sage

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76.5K Messages

2 months ago

If you cannot log into your account and make these changes on your own you will have to call the number for prepaid Travelers and ask AT&T to do it for you.
+1.408.962.1025
There is no such thing as a vacation hold for prepaid. What you can do is switch your plan to a pay-per-use plan, and then refill with enough funds to extend your service. $25 extends the balance 90 days, and there is an additional 60 days grace after that with a $0 balance. If you refill again in 90 days with another $25 your total balance of $50 would still be in your account if you return to the United States.
If you do nothing, your account is closed and number lost if your balance is $0 for 60 days

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