How to give feedback about a poorly handled account closure
I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to speak to a customer service agent who said she would cancel it (again) and endorse a refund. She gave me the contact details for a payment supervisor, who told me there was no such authorization or even indication that I had attempted to cancel the first time. (Sorry whoever's account did get cancelled!) The payment supervisor sent me back to customer service, who then told me the account STILL HADN'T BEEN CANCELLED. I was told no hope of ever seeing the payment again, even though there has been no activity on the line since the 9th of Dec. Who knows whether the account is cancelled.