Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!

New Member


1 Message

Friday, June 18th, 2021 10:46 AM

How to disconnect prepaid connection when not in country


I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. 

I do not want to pay for another month where i will not be using the services. Request help.

ACE - Sage


117.8K Messages

3 years ago

Just stop paying.  That may mean canceling the card used to pay.

Prepaid cancels in 60 days with no penalty and no refills

ACE - Expert


64.7K Messages

3 years ago

If you just stop paying, your account will close 60 days after your plan expires and you will lose your number. If you are going to be gone longer than that and want to keep your number but don’t want to keep paying for service you can’t use, you need to do more than just not renew your plan. You need to change to a pay per use plan and leave an account balance sufficient to keep your account open until you return. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.