Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Unlimited Data for $50/mo.
ATTHelpForums's profile
Community Support

Community Support

 • 

2.6K Messages

Fri, Jun 29, 2018 7:48 PM

How to Cancel Prepaid Account – Information from AT&T

 

AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.

 

To cancel AutoPay for your AT&T PREPAID account, perform the following:

  1. Sign into your account (Your initial password is the last four digits of your wireless number.)
  2. At the top of the page, select Home.
  3. Select Manage AutoPay.
  4. Select End AutoPay.
  5. Follow the prompts to confirm cancellation of your AutoPay.

Click here for detailed cancel information.  

 

Out of the Country? 

Call out international line: 314.925.6925

 

We'd Hate To Lose You! 

Switch your account from a Prepaid Account to an AT&T Postpaid Account

 

A big shout out to our ACE's for giving us the feedback. 

 

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support

 • 

2.6K Messages

3 y ago

Wondering how to cancel your AT&T Prepaid Account? Check out our Cancel Prepaid Account article above to learn how. 

 

ChrisZ, AT&T Community Specialist 

Gary L

ACE - Expert

 • 

15.8K Messages

3 y ago

@ATTHelpForums Thanks for the info.

 

But the biggest question I've seen about canceling prepaid is:

 

"I got a prepaid phone while I was in the US and now I've left, how can I cancel?"

 

It texts them a code to login to cancel, right? But they can't get the code since they left the country.

 

 

Contributor

 • 

2 Messages

3 y ago

 Any charges after the prepaid cancels if I get the prepaid service later on?

Gary L

ACE - Expert

 • 

15.8K Messages

3 y ago


@energy19 wrote:

 Any charges after the prepaid cancels if I get the prepaid service later on?


You'll have to pay for the service again when you sign up the second time (same costs as what it would be for a first time user).

 

 

WHQ518

Teacher

 • 

25 Messages

3 y ago

Why can’t we cancel sooner? I can’t use it, so should be able to cancel it all out. Day 1, can’t port a number cause I can’t get to a store. I would like it closed before 60 days. 

QuarryRye

Master

 • 

3.2K Messages

3 y ago

Too bad, no refunds

WHQ518

Teacher

 • 

25 Messages

3 y ago

Bank or credit cards refund when services aren’t rendered, get someone on the line who got screwed by a prepaid company the same way even better. Kudos to them, for ATT prepaid is not the same entity as ATT postpaid. Which you can tell just by talking to a rep, who says they tell people to call on their website just to tell them to go to the store. Bait tactics for those who can’t get to a store are no good. Wonder how many just ate the cost, I will not since I paid my postpaid bill. ATT postpaid never required a store visit, not even to port in a number. But even clearer they are separate entities entirely when you can’t port an ATT number to ATT over the phone when you have the info ready. You prepaid folks get no chat option, no American reps, the added 20-30$ for postpaid seems worth it now LOL

Anonymous

New Member

 • 

25.7K Messages

3 y ago

Is there a solution to "I got a prepaid phone while I was in the US and now I've left, how can I cancel?". Right now I'm at that point and I'm expecting a new AutoPayment in some days even when I left the contry. 

New Member

 • 

1 Message

2 y ago

Hello,

I've had AT&T prepaid and auto-pay, but now I am outside US and I do not have account created. How can I cancel my auto-pay?

Thanks for information.

sandblaster

ACE - Expert

 • 

54.5K Messages

@vytautas Yes, you do have an account but you probably can’t access it from abroad. Your only options to stop autopay if you can’t access your account are to call or cancel the credit card used for autopay. If you call, call the international support number but be aware hold times are excessive.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.