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masterart177's profile

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1 Message

Saturday, September 17th, 2022 4:17 PM

how long it takes to get esim prepaid

I have not yet received an esim after placing order. when can i expect to recive an esim

Accepted Solution

Official Solution


Community Support


207.7K Messages

5 months ago

Hello @masterart177, we understand the importance of staying updated on your order status. 


There are a few ways to check your order status. Go to your order history and sign in. Find the order you want to check. Or you can try the following options: 

  • Use our automated system: Call 877.782.8870 and follow the prompts.
  • View orders placed at Go to Apple Order Status and follow the prompts.

Wireless order details

  • You’ll get a confirmation email when your order ships. 
  • Pre-ordered devices ship on a first-come, first-serve basis.
  • Back-ordered devices ship when they're available.

If you have already recieved your order number you can track your order online by entering your order number and zip code. Once you have your QR code check out our eSIM Activation Guide


We're here if you have any questions. Thank you for contacting AT&T Community Forums.


Alasani, AT&T Community Speicalist 

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