Contributor
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1 Message
How do I switch my existing prepaid account number to an existing postpaid account?
How do I switch my existing prepaid account number to an existing postpaid account? Do I need to call into prepaid customer service and release responsibility of prepaid number to existing postpaid account? Then existing postpaid account needs to call in and except responsibility of prepaid number?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
5 years ago
Greetings @tinker492,
We'll be more than happy to help you out with trying to transfer responsibility. Feel free to click this link provided to Request and accept billing responsibility for wireless service.
Let us know if this helps.
Jacob, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
@tinker492 ATTCares will not work for prepaid.
You have to go to an At&t store to have your number moved to postpaid get a new SIM card. You need your account number and PIN code. The account owner of the postpaid account will have to provide their information and possibly be with you to add your number.
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Phillipsrenata
New Member
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1 Message
3 years ago
I need to add an AT&t prepaid $40 card to my AT&t postpaid account I do not want this money to go to waste can you help me
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ATTHelp
Community Support
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231.4K Messages
3 years ago
We can provide you details about AT&T Payment Options @Phillipsrenata!
Please know that the AT&T prepaid cards can only be applied to AT&T prepaid accounts/balances. The prepaid card cannot be used towards a postpaid account.
There are other forms of payments you can use such as a debit/credit card, checking account or Visa gift card towards your postpaid account.
You can access the highlighted article above for more details and instructions.
We hope this info helps, and thanks for reaching out to our community forums!
Dwight, AT&T Community Specialist
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