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New Member


1 Message

Fri, Aug 6, 2021 6:35 AM

How do I locate my account number?

How do I locate my account number? They’re asking for it when I try registering at myAtt

Accepted Solution

Official Solution


ACE - Expert


58.8K Messages


If you are being asked for an account number to get online access, you are in the wrong place. You are trying to register for access to a postpaid account. You don’t register for prepaid. All you need for prepaid is your phone number. You log into prepaid here:

In any event, if you really do need your prepaidaccount number, you must call to get it.


New Member


2 Messages


Pleased to see your issue as I think I have the same problem, I am also confused and in need of light on this same issue. Need help.


Community Support


195.7K Messages


Hello @Laura3219 we'd be glad to help with your concerns on locating your account number.


You have two available options:

  • Online—sign in to our app or go to Profile > Sign-in info. Scroll to My linked accounts.
  • Paper bill—look in the top-right corner of any page.

Then, you'll be able to locate your account number in the top-right corner if you get a bill in the mail or view it online.


If these options don't work and/or you have a AT&T prepaid account, please let us know.


Lynn, AT&T Community Specialist


ACE - Sage


98.6K Messages


Please refer to the solution post which for prepaid services is correct. The answer from ATT help only applies to postpaid accounts

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