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alinecps's profile

Contributor

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2 Messages

Monday, September 23rd, 2019 1:38 AM

How do I get the receipt from autopay?

I've bought a prepaid plan in autopay for 2 months and the store said they are not able to provide it, even thought the first payment has been done there.

 

How can I get my receipts?

 

Thanks,

Aline

Community Support

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229.6K Messages

4 years ago

Hello @alinecps

Thanks for your post. We can help you with receipts.

The store provided a receipt for the first two months, as well as an email. Each month you will receive emailed receipts as you pay.

Kenneth, AT&T Community Specialist

ACE - Sage

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115.9K Messages

4 years ago

Print your bank records or your payment history.  Prepaid has no paper records

Contributor

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2 Messages

4 years ago

Hello!

I didn't receive them in my email. Could you confirm if the email you have
is correct?

Thanks
Aline

Community Support

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229.6K Messages

4 years ago

Hello @alinecps,

 

Thanks for reaching back out to us.

 

If the email address that's currently set up on your account is incorrect, you can Sign in to your AT&T PREPAID account at the link provided and follow these steps to edit your contact information:

 

  1. Tap Menu (in the top-right corner) > Personal Info > Edit Personal Info and make desired changes.
  2. Tap Save Changes.

 

Also, we are unable to offer payment receipts for AT&T PREPAID accounts.

 

However, you a sign in to your AT&T PREPAID account at the same link that was previously provided to search for up to the previous 6 months of payment history under the Payment Details incl Taxes in the account history section.

 

Let us know if this helps.

 

Sean, AT&T Community Specialist

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