New Member
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3 Messages
How do I cancel my account? How can I get a refund?
Hello!
I'm out of the country and I have not been able to use the services I'm paying for, so I'd like to cancel my account and also get a refund, as I have paid for May (AutoPay) and I cannot use the services.
How can I do that? I've already tried their online chat, but the robot does not let me chat with a real person. I cannot solve the problem without chatting with a real person because, for some reason, I do not have an account, and I don't want to have to call them because I really don't like calling people and talking on the phone.
Thanks a lot!
I'm out of the country and I have not been able to use the services I'm paying for, so I'd like to cancel my account and also get a refund, as I have paid for May (AutoPay) and I cannot use the services.
How can I do that? I've already tried their online chat, but the robot does not let me chat with a real person. I cannot solve the problem without chatting with a real person because, for some reason, I do not have an account, and I don't want to have to call them because I really don't like calling people and talking on the phone.
Thanks a lot!
sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Sorry, prepaid does not refund. To cancel prepaid, just stop paying. To stop autopay, your only options if you can’t access your account are to call or cancel the card used for autopay. If you call, call the international support number but be aware hold times are excessive.
Support for travel abroad
+1.408.962.1025
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