Military Appreciation: Exclusive savings for military, veterans, and their families!
Enjoy 8GB of high-speed data for $25/mo.

New Member


1 Message

Thu, Jan 20, 2022 3:02 AM

How do I avail an e-sim?


How do I get an esim. I bought a google pixel 4a. I am currently using an ATT Motivate2, for my another number.

I have two lines and I want to use both numbers on google pixel 4a.

I have gone to the retail store, they told me to call 611.

I called 611 and I was told for 2 hrs that the person is working on it and then they said sorry, they cannot help. I need to go to retail store. 

If anyone can help would be great. 



Community Support


189.5K Messages


Let's help you get a new eSIM for your Google pixel 4a device goelt2000!


To get a new eSIM for your device, go to your myAT&T account overview>My devices>Manage>Scroll to options & settings and select get a new eSIM and follow the prompts to complete your eSIM setup. Good to know; only the AT&T Motivate (V341U) is currently supported on the network after the 3G shutdown. 


Activate your eSIM activation card/QR code by navigating to Settings> Network & Internet>Select + (plus sign) next to Mobile network>Don’t have a SIM card? Download your SIM instead>Next>Restart. Upon restarting phone, access Settings app>Network & Internet>Select + (plus signed) next to Mobile network>Yes> Next>Scan QR code>Activate>Done>pick which SIM they want to use for data usage.


Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!


Rhoda, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.