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crossroads4ever101n's profile

New Member

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2 Messages

Tue, Apr 26, 2022 1:47 AM

How do I add data

I'm a few days from the end of my prepaid plan and have exceeded my high quality Data. How do I add a gig to get me thru

Accepted Solution

Official Solution

ATTHelp

Community Support

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191.9K Messages

Il y a 2 m

Hello crossroads4ever101n, we're here to help with Data add-ons.

 

Need extra data? You can get these add-ons for your monthly PREPAID plans:

  • $40 monthly plan: $10 for 1GB or $40 for 3GB
  • $30 monthly plan: $10 for 1 GB
  • $65 and $75 monthly plans: $10 for 5GB with mobile hotspot usage

In order to get or change your add-ons

Use myAT&T

  1. Sign in to att.com/myprepaid.
  2. Select Add-Ons and then select the button next to the package you want.
  3. Choose Continue.
  4. Follow the prompts to add or change your add-ons.

Use our automated phone service

  1. Call 800.901.9878 (611 from your AT&T wireless phone).
  2. Follow the prompts to say Account changes.
  3. Enter your four-digit password, if prompted.
  4. Follow the prompts to say Buy add-ons.
  5. Select the type of add-ons you want to hear about.
  6. Choose the add-on you want.
  7. Say Add it (press 2).
  8. Follow the prompts to verify your change and confirm your service change.

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

sandblaster

ACE - Expert

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57.8K Messages

Il y a 2 m

You probably don’t. Not unless your plan offers data add-ons. If your plan doesn’t have data add-ons, the only way to refresh your data is to force your plan to renew early. You do that by doing a plan changes.

New Member

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2 Messages

Il y a 2 m

Thank you for the reply. I received the following text message from AT&T. I paid $10.00 which went to my prepaid balance, which won't go into effect until May 1st? My Account page doesn't appear to have an easy navigation path to add on data. 

ATTHelp

Community Support

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191.9K Messages

Il y a 2 m

Thanks for your response, @crossroads4ever101n.

 

Be advised, once a payment is made towards your prepaid balance and data add-ons, it will take effective immediately. 

 

Let us know if you have any other questions or concerns.

 

Thanks for contacting the AT&T Community.

 

Lynn, AT&T Community Specialist

sandblaster

ACE - Expert

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57.8K Messages

Il y a 2 m

You still have to log into your account and select the data add-on. Simply adding money to your account doesn’t purchase the data unless you have already selected the add-on.

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