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AT&T related help: Pay your bill online



wuyi_5111's profile

New Member

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2 Messages

Friday, December 2nd, 2022 2:06 PM

how can l get my bill (address in it)?

Every time i click "my bill", system will reply 'you don't have accounts linked to this User ID'. But when l choose to connect my accounts, system will reply 'you have already signed in'. Somebody help me.

Accepted Solution

Official Solution

ACE - Sage

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104K Messages

2 months ago

You cannot get a paper bill because you are not billed for service.

Prepaid service provides no bill, only a refill, and no paperwork whatsoever other than a physical receipt if you make a purchase in a store.

 If you are trying to provide proof of residency by producing a phone bill, your prepaid service does not qualify. You will have to provide an electric bill, gas bill, or home internet bill.

ACE - Sage

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104K Messages

2 months ago

In 2 minutes you edited your post and completely changed the content.  What the?

If you are a prepaid phone user with AT&T you do not have a bill. And if you are trying to log in through my AT&T instead of the pay go online website that would produce an error. On the pay go on let website you log in with your 10-digit phone number and your password. 

If you if you have other services with at&t, like home internet, those require login Through My ATT, and are not in any way connected with your prepaid service

New Member

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2 Messages

2 months ago

Thank you so much.This has been bothering me for a long time.

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