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Mungo1448's profile



1 Message

Friday, February 2nd, 2018 11:17 PM

How can I renew a cancelled account?

I bought an AT&T GoPhone 2 years ago for a short period of use. I let the account balance expire and more than 60 days passed without adding to the balance. According to Terms my account was probably cancelled. Can I renew this account using the same device, with or without the same number?

Accepted Solution

Official Solution

Community Support


225.6K Messages

6 years ago

Hello @Mungo1448,

Thank you for reaching out to us on the Community Forums! Great question regarding an old AT&T PrePaid device.

You can activate the device by obtaining a new SIM card. You will also need a new phone number, as the previous one may be unavailable. Activation instructions can be found here, by scrolling down to where it says AT&T Prepaid: Activation Support.

I hope this information helps. Please let us know if you need any additional assistance!

Jonathan, AT&T Community Specialist

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