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AT&T related help: Check your AT&T PREPAID usage

FlashBuddy's profile

New Member


6 Messages

Sunday, November 6th, 2022 10:53 AM

How can I have 40 GB of Usage on Day 1 of Plan Renewal

My account renewed 11/6 and it is already showing 40 GB of usage? Did the machine forget to reset my data usage back to zero? FWIW, here is a screenshot of what my real usage was for the first day of the billing cycle: 

Accepted Solution

Official Solution

Community Support


229.9K Messages

1 year ago

We'd be happy to clarify what's going on @FlashBuddy.


This can occasionally happen on the first day of a new prepaid cycle. We'd suggest checking tomorrow to see if it's reset, either by dialing *777# (you'll receive a text message with your balances) or through the online portal.


If this persists tomorrow, reach back out and we'd be happy to take a closer look.


Darais, AT&T Community Specialist 

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