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Tue, Jan 21, 2020 11:53 PM

How can I get refund in this situation?

Hi, y'all

I'm currently using prepaid multi-line for 8 GB with my friends (5 people in the plan). Of course, I set up auto-pay. However, one of members left last month (exactly middle of Dec). I deleted him on our party around at the end of the month, but auto-pay has been proceeded on 30th, Dec. Thus, I had to charge the fee for 5 people. Since he is not in the US for now, he didn't use cell phone at all in January.

I should get refund for it, but I am not sure I can get it. Further, I cannot find ways how to reach out to prepaid customer service center. If there is someone who can give me a hand, please let me know. Thanks



ACE - Expert


44.2K Messages

10 months ago

Prepaid does not refund. You needed to remove that line from the multi line account before the autopay processed.

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