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New Member

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2 Messages

Saturday, April 4th, 2020 8:25 PM

How can I donate my unused Prepaid phone card minutes?

I have several prepaid phone cards that still have minutes available on them. How can I donate to someone in need?

Community Support

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230.7K Messages

4 years ago

Hello @AlliB,

 

Thank you for reaching out to us. Unfortunately, there is no available option to donate your AT&T PREPAID card, as AT&T PREPAID cards and other account payments are nontransferable. Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

New Member

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2 Messages

Thank you for the response. Just for your info, the card I was using had a customer service number on the back. When I called it, one of the options was to learn about donating minutes and that is where I found the info that said to learn more on https://www.virtualprepaidminutes.com. That obviously needs to be updated. Perhaps a question about donating minutes could be added to the FAQ section on the website.

In the meantime, I found a charity to donate the cards to.

Contributor

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3 Messages

3 years ago

Same situation here. The customer service number STILL says (11/16/20) to go to the site listed by AlliB to donate minutes, yet the site has nothing about donating minutes. Come on, AT&T, fix this.

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