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crazyny's profile

Contributor

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9 Messages

Friday, September 2nd, 2022 11:13 PM

Horrible Customer Service Experience with AT&T Prepaid

I have ATT Prepaid for a very long time and i decided to switch plan to $65 unlimited on August 1st, everything went well and i was charged full price $130 for  2 lines. So on September 1st my plan suppose to be renewed for $100, 20 autopay discount and $10 multi line discount. But i was charged $120 and no auto pay discount provided. I called ATT and was told that the discount will be provided next month and make sure Auto-Pay is on which it was all the time. I asked to speak to a supervisor but she told me that he/she is at the meeting and will call me back, of course he/she didn't. So i called again and the guy said sure no problem i'll fix it and put me on hold. Did something on my account and my two lanes became inactive and i got disconnected from customer service call. Called again and the lady finally activated my lines and charged me again $120. I told her you charged me twice today. Being on the phone for more than an hour she game be back my credit. SO now still i didn't get auto-pay credit for September and i am even afraid to call again not to loose my lines. The experience was horrible.

ACE - Sage

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104.1K Messages

5 months ago

It doesn't sound like you've created a prepaid multi-line. 

https://www.att.com/support/article/wireless/KM1117074/

Contributor

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9 Messages

5 months ago

how did you came up with this conclusion? i do have prepaid multi-line and i had att prepaid multi-line for many years 

ACE - Sage

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104.1K Messages

5 months ago

You did not include that in your first post. 

Changing plans should not forfeit the discounts.  Only first fill before auto pay, pays full price.  So you're owed more credits.

Unfortunately there is limited ways to contact support, calling or hoping a CSR (who can read) picks up this thread

Contributor

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9 Messages

5 months ago

yes i did, I said that i have 2 lines plus i also mentioned that i got $10 multi-line discount for September but not auto-pay credit 

ATTHelp

Community Support

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207.4K Messages

5 months ago

Hello, @crazyny! We understand how frustrating it can be to not have the autopay discount applied. We want to help!

 

Let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

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