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jcjoce0524's profile

New Member


2 Messages

Thursday, May 19th, 2022 5:15 PM

Having trouble trying to cancel autopay outside of the United States

I am currently out of the states and I have had multiple issues trying to cancel my prepaid autopay system. 

I tried logging into my account through both my number and email address, and it keeps telling me that the access has been denied. 

Of course, I cannot receive any verification code through my number as I am out of the states.

So, I tried logging in with my email address through various platforms like Chrome, Safari, etc. However, it still isn't working. I did clear up all the history and cookies and I am still going through the exact same issue over and over. 

I seriously would like to receive some help with this as I do not want to spend money on a service that I am not even currently using. 

I would greatly appreciate if you can fix your platform issue or can solve this problem in general. 

ACE - Expert


64.6K Messages

1 year ago

Account access is purposely blocked from most locations abroad. Your options to disable autopay if you can’t log into your account are to call the international support number or cancel the card used for autopay.

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