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New Member

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1 Message

Mon, May 25, 2020 12:00 AM

getting charged when i paused autopay before the renewal date

I have paused autopay for my prepaid plan before the renewal date, and I still got charged!!

I am now in a different country, using a different sim card and the usage on my AT&T plan is 0.

Can I get a refund?

Also, why doesn't AT&T have an email address for customer service?

Responses

Constructive

Employee

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11.5K Messages

a month ago

nope sorry they don’t refund prepaid. If it was up to 3 days before the date it was already in process therefore it wil still be charged

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

 • 

11.5K Messages

a month ago

they also don’t do email support as it would take a team of thousands to pour through all the irrelevant emails and relevant emails

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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76.4K Messages

a month ago

There is no such thing as a pause for auto-pay. There is an on and off switch. If you did not turn it to off before you left that it is still enabled and you will still get charged. Your option now is to call your bank and have them cancel the credit or debit card being charged. They will reissue with new numbers that AT&T does not have. Your account and number will terminate without penalty 60 days from when the balance is $0
If you want to preserve your number and account you will have to call AT&T and have them put you on a pay-per-use plan and refill with enough funds to extend your plan until you return
+1.408.962.1025

(edited)

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