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1 Message

Wed, Jan 16, 2019 7:24 AM

GA701 : Oops, we hit a snag while activating your device. Come back later and try again.

Hi, I’m visiting the US for a couple of weeks and am having trouble activating a prepaid simcard on my phone. The error is the one on the subject line: “GA701 : Oops, we hit a snag while activating your device. Come back later and try again.”.I also tried calling from the mobile with the activation code. Can you please help?




Accepted Solution

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Brand User

Community Support


127K Messages

2 years ago

Good morning @Mjunges, we'd be glad to assist you. Try clearing the cookies of your internet browser, or try using a different browser. If that does not help, we recommend trying our Prepaid Activation portal at a later time.Thanks for reaching out to us.


Makaela, AT&T Community Specialist.


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New Member


2 Messages

12 days ago

Hello, i see message sim not provisioned, my device is from europe, help please, my email is [email scrubbed]


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