Failed Prepaid Card Activation with T-mobile number
I purchased the $300 12-month student plan. But after receiving the SIM from the mail and after inserting it into my phone, I couldn't activate my account since it is "suspended" or "inactive". However the SIM card is already activated. But for your information, I am a new att customer, I am transferring a number from T-mobile, and I haven't paid the $300 since I couldn't create an account to add funds. So what should I do? I have been to an att store but they said they couldn't help me with prepaid accounts.
Should I cancel my transfer request and re-register the same plan?