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Contributor

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1 Message

Tue, Dec 11, 2018 4:03 PM

failed login - account cancelled?

I cannot sign in to my existing prepaid phone number. I was paid up through February 2019 but now can't access my file online. I was attempting to log in to discontinue an autopay. What should I do?

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lizdance40

ACE - Sage

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70.1K Messages

2 years ago

Well, if it’s closed you don’t have to cancel auto pay anymore.  

Accounts are closed if the balance is $0 for 60 days or more.  

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sandblaster

ACE - Expert

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34.3K Messages

2 years ago

Are you currently outside the US? It is common to not be able to sign in from outside the US.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.