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1 Message

Fri, Sep 24, 2021 11:35 PM


I have a family plan for AT&T PREPAID, and I just bought a new phone. I'm wondering how can I activate my E-sim for new phone.

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Official Solution


Community Support


191.9K Messages

Il y a 9 m

We would be glad to help you activate your eSIM, @!


Let's install your eSIM
For iPhone XS and newer models

You have a QR code printed on an AT&T eSIM activation card

  1. Go to Settings, then Cellular.
  2. Select Add cellular plan.
  3. Open and point your camera at the QR code on your eSIM activation card until you see Installing cellular plan.
  4. You're all set! Your eSIM is now downloaded and installed.

All other eSIMs
Make sure your dual SIM devices have a service plan, then download your eSIM.
To activate it:

  1. Go to your phone settings.
  2. Tap one of the following (what you see depends on the device you have)


  • AT&T Cellular Plan Ready to be installed, then continue
  • Cellular, then Add a Plan

Hope you find this information helpful.


Thank you for visiting our Community Forums!


Carlton, AT&T Community Specialist

New Member


1 Message

Il y a 2 m

How do I report a fraud claim? I got an email confirming shipment of 30 eSim cards that I did not order and they are being shipped to a city that I do not live in and address I do not know.

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