Early Billing

Why would I change and make an extra payment now as opposed to just waiting till next month.

My beef is the message telling me to WAIT until the day before my term expires then charging my card a day early. They pulled a bait and switch on me and it is clear the only way to change to a lower price plan is to forfeit a couple of days of prepaid service.

If you are not an AT&T employee that can suggest a solution your comments are not helpful or wanted.

If you change before your plan renews, you won’t make an extra payment. The payment you already made will be used for the new plan. By “extra payment”, I meant whatever is left over from the auto refill not used to pay for the new plan. Why would you say this isn’t helpful? It’s the correct information. When you change your plan, the old plan terminates and you lose any remaining days. That is why they warn you not to change until the day before your plan renews.

So you don't understand that them suggesting I wait until the day before then charging me the day before circumvents my ability to change? NO I don't find your suggestion helpful at all.

I was mainly venting here in hopes an AT&T employee might see my complaint and be able to suggest a way to roll back the charge so I could go ahead and change plans now.

I didn't really expect that to happen but I don't need you to tell me I will have to do it two days before to make it happen next month.

You obviously aren’t understanding me. Your ability to change plans has not been compromised. You haven’t paid for your old plan to renew yet, the amount refilled is still sitting in your account. It is normal for autopay to refill 1-2 days before the renew date. So, say your old plan was $40. That $40 is on your account ready to pay for your plan as soon as it expires which is probably midnight tonite. If you change your plan now, $30 of that $40 will be used immediately for the new plan. The other $10 will remain on your account and will get used next month, so next month your autopay should be $20. I’m actually trying to help you. I don’t understand your attitude.