Voyager
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2 Messages
Double data for a year $300 plan
I've transferred my phone number and signed up for $300 for 12 months plan as soon as I saw Double data for a year promotion (16Gb/month). The transfer was successful , but when I login to prepaid account I see the I only have 8Gb of data remaining.
Anyone else experienced this?
ATTHelp
Community Support
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225.6K Messages
1 year ago
Hi, vovidzan! Let's look into why you haven't received 16GB of data that's included in your plan.
You're right! AT&T Prepaid will offer double the data (16GB for only $25 per month) when purchasing 12 months of service for $300. You're eligible to continue the promo for as long you renew your plan.
We want to invite you into a direct message, so we can review your account details and help get you double the data. In the meantime, check your data usage details. Make sure there aren't any applications running in the background that may affect your data usage.
Don't forget to check your direct message inbox which is the chat icon next to the bell icon in the upper right corner of the Forums.
We look forward to working with you!
Jonye, AT&T Community Specialist
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Chozzy
New Member
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2 Messages
1 year ago
Hi, i am having the same issue. How can i get help with this?
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vovidzan
Voyager
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2 Messages
1 year ago
Nope. Called customer service multiple times and I get the same answer every time: "Looks like something went wrong during registration process. Let me open internal incident for you." I call a week later and they inform me that internal ticket has been closed without resolution. Such a scam.
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
@vovidzan You need to escalate to corporate by filing an FCC or BBB complaint. Now to be clear, you aren’t going to see 16GB on your account. You still have an 8GB plan but you should see something on your account about 8GB of bonus data. That bonus data does not actually get added until the regular 8GB is used.
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