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New Member

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1 Message

Tuesday, April 13th, 2021 1:13 AM

Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax).

On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed.

My bank account was immediately charged $50 (plus taxes), and not $30.

My account info says I am on a $30 monthly plan with a $35 account balance. Payment due is $0 and next due date is 5/11.

The terminology is really confusing.

  • Why was I charged $50 today?
  • Does the $35 account balance mean I need to pay $35 on the next due date?
  • Do I need to pay another $30 tomorrow once the new plan gets in effect?

Thanks!

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62.2K Messages

2 years ago

Your $50 autopay for the $65 plan was likely already in progress. The charge occurring when you changed the plan was probably a coincidence. However, when you change your plan, your new plan takes effect immediately. Your new plan has already been paid for and has started. It does not start tomorrow. You must have had an existing account balance because otherwise after paying for the $30 plan, you should have a $20 balance. Your $35 balance is enough to renew next month, so you should not have to pay again until June.

ACE - Sage

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104.2K Messages

2 years ago

You were charged because you were on autopay. Auto payments are processed up to 2 days before your refill date so that there are funds in your account on midnight on the day that your plan renews.

   You were charged $50 but the entire $50 was not used because you changed to a lower price plan.

You still have  money left in your balance, which will remain until next cycle when that money will be used to pay for a new 30 days worth of service

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