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Tutor

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5 Messages

Tue, Jul 17, 2018 6:41 PM

Dispute At&t Charges

Hi,

 

I was charged an extra 40 dollars last month and I went to my bank to file a dispute.

Now because the dispute is in the middle of the investigation, AT&T won't let me pay for my plan, and I do not have service at all.

Has anyone had the similar experience and what did you do to resolve this?

 

P.S. I am using a prepaid plan.

 

Thank you.

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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72.3K Messages

2 years ago

When you dispute a charge you cannot use that form of payment again.  If you were charged rwice, you should call ATT for remedy. 

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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36K Messages

2 years ago

Are you trying to pay with the same bank info under dispute? ATT won’t accept that while it is in dispute, you probably either need to use a different card or buy a prepaid card and refill with that.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

I tried different credit cards from different banks, but none of them works.

and I went to an ATT store which they told me there is nothing they can do.

They told me the only way is to activate a new number which would cost me almost at the amount I am trying to dispute.

Tutor

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5 Messages

2 years ago

Sad thing is I can't even call my bank to ask how the investigation has gone because I don't have service...

Tutor

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5 Messages

2 years ago

Do you know how long the investigation usually takes?

lizdance40

ACE - Sage

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72.3K Messages

2 years ago

It sounds like they closed your account because you disputed the charge

seems you have no choice but to get a new number.

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

I could still log in to my account and see how much I need to pay, so I don't think my account has been closed.

Anonymous

New Member

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25.7K Messages

2 years ago

This is the reason I still buy AT&T prepaid refill cards at a store. If you have an issue like getting double charged the store usually can address the issue without filing a dispute with bank or credit card company. Make sure you let you bank know that AT&T shut off your service and to make sure they now dispute both charges since AT&T is no longer providing service to you.

Contributor

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1 Message

2 years ago

I was told while in att store to pay my cell and I erase bill I owe direct tv money, I had direct tv and the same day the man came to hook it up he took all the equipment back with him so don’t feel that I owe anything so can you please close that account out I am a att cistomer for years and pay a lot of money to att and can’t. Pay that amount for

thank  you 

karen hayes 

lizdance40

ACE - Sage

 • 

72.3K Messages

2 years ago


@Statesville wrote:

I was told while in att store to pay my cell and I erase bill I owe direct tv money, I had direct tv and the same day the man came to hook it up he took all the equipment back with him so don’t feel that I owe anything so can you please close that account out I am a att cistomer for years and pay a lot of money to att and can’t. Pay that amount for

thank  you 

karen hayes 


The lack of punctuation makes the post very hard to understand.  

You cannot get TV service canceled by posting in the cellphone forum, which is customer populated and NOT how you reach AT&T.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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13 Messages

a year ago

Att is disgusting and practices extortion. I'm contacting the BBB and posting my disgust wherever I can until this is resolved: 

Update: called the number at the end of the almost two hour chat exchange only to be told they can't help me either. Priceless. Signed me up for autopay when I didn't authorize, tried to bill me for a wireless plan and cable service I don't have. They can fix it if I pay $300. Extortion. I don't trust them to get my credit right when I have yet to get a bill that's correct. what's worse is one of the reps was here in my home and knew all this on day of service-gave me his card said he'd sort everything out and refuses to return my calls. 

Contributor

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1 Message

6 months ago

I've been disputing charges for a phone and account I don't own since November 2018. I have proof the phone was returned to an ATT store via Costco because of a non plan purchase. I have receipts showing my return to Costco never leaving the store and receipts signed from UPS by ATT that they received the phone. I can no longer add anything to my account like a wifi hot spot that I need for business until this gets resolved. It hit my credit score -100 points. I've called ATT ( which is only every a call center) twice a week since November to get this resolved. They have no email address to send my documentation to. I will never recommend ATT to anyone and the day my contract is up I will be canceling service as fast as possible. I've spent countless hours trying to get this taken care of with the same result every time.  ATT is too big to care about customer service. DON'T EVER use or trust ATT with anything.  

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