DataConnect Account Access for Non-Ipad Device Error

Thank you.

This is a mofi device and was setup as a new device (i am not a post-paid customer and this is the only device associated with my email address.

This device was successfully setup and during activation I created an account using my email address. I received confirmation that the account was verified and created successfully. After account creation (around Dec 19) I was able to login to this account and see the active device and plan.

It was a few days ago when I tried to login to this account and received a password error. Upon receiving a temporary password and attempting to login using it I received the error noted in the previous post.

Thank you for the assistance.

I was asked to provide additional information in a private message but I have not received an invite. Would you mind following up on this? Thanks

This doesn't solve the problem other customers are having with this same issue, but I received an email from ATT on Feb 22 stating that my account was being cancelled. The account mentioned in the detail referred to an iPad account, not the account in reference to this issue. However, I took that to mean something had changed. So as a test I went back to the dataconnect pass website, initiated a password reset for the account that I couldn't access, received a temporary password, and logged in successfully to the problem account. I now have full access to my account as originally requested. I can't say whether there was any intervention on ATT's part or if the "account cancellation" email was part of an automated purge process. However it happened, though, I now have access to my account.