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DataConnect Account Access for Non-Ipad Device Error
I am attempting to login to my DataConnect Prepaid Account at https://buyasession.att.com/sbd/unauth/ShowLogin.action. I received an error that my password was incorrect so I used the "Forgot my Password" option. Upon receiving and entering a temporary password I receive an error "You cannot manage your IPad device at this site." This is not an iPad device I am attempting to access. ATT phone support was unsuccessful at helping me. Phone support checked and it appeared as if there was no online account associated with the device. Upon instruction, I attempted to create an account at www.att.com/myatt using my account number and billing zip code. From there I received a notice "Looks like you manage your account with Premier.Sign in now (SRAS162)." Phone support recommended that I do not proceed further. Until resolved, I have no ability to access my online account for this prepaid device.
Summary of Issues:
- attempting to login to DataConnect Prepaid Account that was setup upon device activation and plan purchase
- receiving error that I cannot manage my iPad device, even though this is not an iPad
- no solution though phone support