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Z

New Member

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1 Message

Mon, May 10, 2021 6:19 PM

Data Service Repeatedly Disconnected - Sign in to Network attempts fail

Hello,
I've been having this issue for the last couple of months, and now it's gotten so bad that it happens multiple times a day. Suddenly, whatever I was streaming is cut off, and I get a notification on my phone requesting me to sign in to the network, where the only options I have are from the menu, so I click "Continue using as is". This used to solve the problem on the spot, and I would go back using my data, but now it takes a while longer to reconnect. This happens at home, at work, while at a walk, it happens anywhere I go and at any given time, even when I'm not using it. There's been several times when I'd jump into google maps for a emergency redirection, only to find that I have no service. I don't want to get stuck with this disconnection when I am in dire need for a network connection. I got the new android 11 update a little while ago, so now I wonder if it's somehow related to that. How can I fix this?

Thank you,
ATTHelp

Community Support

 • 

176.1K Messages

7 m ago

Hello @zelenepho, we'd like to look into why you're unable to gain a secure connection to the network. 

 

With some details, we can provide further research:

  •  Have you tried resetting your network settings and refresh the connection? This will delete saved passwords, but it can result in gaining back a secure connection to the network.
  • What's the make and model of the your device?
  • Also, if you haven't tried this already, sign in and access our troubleshoot and Resolve Tool and troubleshoot your device for possible causes and quick fixes.

Please follow up at your earliest convenience.

 

Jonye, AT&T Community Specialist

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