New Member
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2 Messages
Data not renewing
I bought the 8gb standard/8 gb bonus prepaid plan. I have used the first 8gb of data and now my account has slowed and says I am out of high speed data, but I should have another 8 bonus gb. How do I access this?
ATTHelp
Community Support
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210.4K Messages
3 months ago
We'd be happy to help clarify what's going on with your data Robertsonisaac2.
The 16gb promotion is an 8GB plan that provides 8GB of bonus data. Your account is going to show an 8GB plan and 8GB of available data. The extra 8GB bonus data won't get added until the plan renews next month. Your bonus data does not roll over. If you don't use up your monthly plan data, you won't see the bonus data, but the bonus data is still there. Until then, you can add-on more data if needed.
Hope this helps. If you have any questions please feel free to reach back out to us!
Whitley, AT&T Community Specialist
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