Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
Robertsonisaac2's profile

New Member

 • 

2 Messages

Thursday, December 29th, 2022 11:03 AM

Data not renewing

I bought the 8gb standard/8 gb bonus prepaid plan. I have used the first 8gb of data and now my account has slowed and says I am out of high speed data, but I should have another 8 bonus gb. How do I access this?

Community Support

 • 

231.4K Messages

1 year ago

We'd be happy to help clarify what's going on with your data Robertsonisaac2.

 

The 16gb promotion is an 8GB plan that provides 8GB of bonus data. Your account is going to show an 8GB plan and 8GB of available data. The extra 8GB bonus data won't get added until the plan renews next month. Your bonus data does not roll over. If you don't use up your monthly plan data, you won't see the bonus data, but the bonus data is still there. Until then, you can add-on more data if needed.

 

Hope this helps. If you have any questions please feel free to reach back out to us!

 

Whitley, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.