AT&T Community Forums

Charged Twice

I was charged twice this month. I did not change anything about my prepaid account. AT&T said they only saw 1 charge/payment this month. My bank saw both charges/payments. Both are listed as Vesta. Is there someone I ask about this?

Responses

sandblaster

ACE - Expert

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64.6K Messages

11 months ago

Call customer support. No one here can see your account or payments. It’s possible one of the charges went to someone else’s account. Any chance your bank information was compromised?

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G

GrapeLivre

New Member

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8 Messages

11 months ago

I called customer support, who also transferred me to other people. They said they can't see the extra charge and can't help me. I was wondering is there another department I can call? I do not think my bank account is compromised.

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sandblaster

ACE - Expert

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64.6K Messages

11 months ago

There is no other department to call but what you can do is escalate to corporate by filing an FCC or BBB complaint. Were the two charges the same amount? Were they on the same or different dates? Are you paying directly from a bank account or using a debit card? If using a debit card make sure both are actual charges and not a hold. If one of the charges is a hold, it should eventually drop off.

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ATTHelp

Community Support

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221.6K Messages

11 months ago

Hello G(Edited per community guidelines)Livre , we're here to help you with your billing concerns.

Let's meet in a Direct Message to discuss your charges. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist

(edited)

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G