New Member
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5 Messages
changing payment methods online for auto pay never works for me
it will always show my last payment method then I have to call to have my old ones removed, it always says payment method change was a success, does it always charge my new method 1$ to know it actually has been changed???
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hi @qmo
Thank you for reaching out to us. We'll be happy to assist you.
Could you please elaborate what happens when you attempt to change your Autopay method yourself? Are you using the instructions outlined here? Have you ever had an issue with the wrong method being charged? With more details, we'll have a better idea of how to proceed.
Darais, AT&T Community Specialist
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