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Q

New Member

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5 Messages

Thu, Jul 2, 2020 10:32 PM

changing payment methods online for auto pay never works for me

it will always show my last payment method then I have to call to have my old ones removed, it always says payment method change was a success, does it always charge my new method 1$ to know it actually has been changed???

Responses

Brand User
ATTHelp

Community Support

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128.1K Messages

a month ago

Hi @qmo

 

Thank you for reaching out to us. We'll be happy to assist you. 

 

Could you please elaborate what happens when you attempt to change your Autopay method yourself? Are you using the instructions outlined here? Have you ever had an issue with the wrong method being charged? With more details, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

when I do it following the instructions it always says success but I still get charged on my old card a few times then I have to call in and that takes a hour, should I have a 1$ charge to my new card if it is truly successful?

Brand User
ATTHelp

Community Support

 • 

128.1K Messages

Hello there @qmo!

 

For checking account payments only, there is a $1 non-refundable check processing fee in additional to the payment amount. We want to advise that customers will receive an SMS/email notifications if their Visa or Mastercard is updated via the automated process. Some wireless customers whose payments draft with a Visa or Mastercard receive automatic credit card updates.

 

AT&T receives automatic credit card updates from the financial institutions who participate in this program. These institutions send us new card numbers or card expiration dates electronically to ensure privacy and security.

 

If you haven't already, try removing your old stored payment then add your new payment method.

  1. Go to Profile, then Update stored payment methods.
  2. In the Stored payment methods section, do any of the following:
    • To change or remove a stored payment method, select it and follow the prompts.
    • To add a stored payment method, choose from two types of stored payment methods. Select:
      • New checking / savings and enter your bank details. Don’t have your bank info handy? If your bank participates, you can use the pay with bank feature to sign in to your online bank account and retrieve your bank details.
      • New debit / credit card to enter your card details manually. Have a Mastercard? It’s easy to use Masterpass digital wallet if you don't have your card with you.

Let us know if this helped.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

i don't see profile anywhere, all these instructions are off, I do have a prepaid phone

Brand User
ATTHelp

Community Support

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128.1K Messages

Hello, @qmo,

 

Thank you for that information. When you change the card you use for autopay, the system will check the card with a small charge to verify the account. That amount is usually returned back to the card after.

 

You can call 611 from the device to access your prepaid account and to change the card being used for autopay. Follow the prompts provided.

 

Have a great week.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

I still haven't received that 1$ charge on my new card?

Brand User
ATTHelp

Community Support

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128.1K Messages

Hello, @qmo,

 

Let's help you receive assistance for your prepaid bill. Call 611 from your device and follow the prompts to receive assistance with your bill and account.

 

Have a great day.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

i don't think just call in is a solution, ive already done that twice and i still haven't got a 1$ charge on my new payment method

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