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Contributor

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1 Message

Wed, Aug 28, 2019 8:33 AM

Change plan from overseas

I am overseas and my AT&T go phone number will not work here.I want to change my plan to the daily plan so that I can use it when I return in 10 months time. I know I will have to pay a relatively large amount to keep the number for that long. But I cannot sign into my account to do that online. And I cannot have a text sent to me because I do not have use of my number.

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sandblaster

ACE - Expert

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44.2K Messages

a year ago

It is not possible to login to your prepaid account from outside of the US. The only way to change plans or refill from abroad is to call. Call the international support number. 

Support for travel abroad
Available 24/7
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

16 days ago

Why isn't it possible to login to the prepaid account via the webpage from outside the US (and change plans)? Can't I just use the webpage to sign in and change plans online via the browser? Nobody would notice that I am overseas, or would they?

sandblaster

ACE - Expert

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44.2K Messages

16 days ago

@cjsieb Account access is blocked from most locations abroad. Some customers are able to login from abroad but most can’t. Why ATT blocks access, no one knows.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

16 days ago

@sandblaster Thank you for your fast response! Do you think it works with a VPN? I might be away just slightly over 90 days...

sandblaster

ACE - Expert

 • 

44.2K Messages

16 days ago

@cjsieb Yes, a VPN may work but not guaranteed.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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