Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Unlimited Data for $50/mo.

New Member


1 Message

Thu, Nov 25, 2021 11:09 AM

Card denied but money gone and plan isn’t active

Made payment it took from card but shows it denied on the AT&T overview of account and service isn’t active . I

Accepted Solution

Official Solution


Community Support


176.4K Messages

9 d ago

We'll be happy to guide you in the right direction @tearraokra.


If you have access to another phone, you can reach out to our prepaid payments processor tomorrow at 866-853-2575. Otherwise, you can visit a store for further assistance. 


Please let us know if you have any additional questions; if so, we'll be happy to answer them. Thanks for reaching out to our community!


Darais, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.