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1 Message

Thu, Nov 25, 2021 11:09 AM

Card denied but money gone and plan isn’t active

Made payment it took from card but shows it denied on the AT&T overview of account and service isn’t active . I

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

176.4K Messages

9 d ago

We'll be happy to guide you in the right direction @tearraokra.

 

If you have access to another phone, you can reach out to our prepaid payments processor tomorrow at 866-853-2575. Otherwise, you can visit a store for further assistance. 

 

Please let us know if you have any additional questions; if so, we'll be happy to answer them. Thanks for reaching out to our community!

 

Darais, AT&T Community Specialist 

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