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Bastien's profile

New Member

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2 Messages

Mon, Jun 6, 2022 2:59 PM

Can't use my prepaid plan

Hello

I activated my sim card and used a prepaid card to pay my 40$ plan 

I can text but not call and use my data.

I can not call the service center because I can't call...

I try to reboot my device and already checked my settings, it's turn on!

Please help

Constructive

Employee

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29.4K Messages

4 m مضت

you think the answer is gonna be different making another post? you need a new phone

ACE - Sage

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100.2K Messages

4 m مضت

Please do not create multiple posts.

You indicate you are using a Samsung Galaxy S21, where did you purchase the phone?   Is it locked to a different service provider?  Since you can send text messages but are having trouble with calls and data oh, I suspect your S21 is not on the list of phones that is capable of voice over LTE. 

Open settings, about phone, and post the full model number of the phone. 

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