Online Only Offer! Double Data – Get 16GB for $33/mo. and 8GB hotspot data when you pay $99 for 3 months in advance.
5GB of Hotspot Data With an Unlimited Plan
Bastien's profile

New Member


2 Messages

Monday, June 6th, 2022 2:59 PM

Can't use my prepaid plan


I activated my sim card and used a prepaid card to pay my 40$ plan 

I can text but not call and use my data.

I can not call the service center because I can't call...

I try to reboot my device and already checked my settings, it's turn on!

Please help

Former Employee


32.9K Messages

1 year ago

you think the answer is gonna be different making another post? you need a new phone

ACE - Sage


111.2K Messages

1 year ago

Please do not create multiple posts.

You indicate you are using a Samsung Galaxy S21, where did you purchase the phone?   Is it locked to a different service provider?  Since you can send text messages but are having trouble with calls and data oh, I suspect your S21 is not on the list of phones that is capable of voice over LTE. 

Open settings, about phone, and post the full model number of the phone. 

Not finding what you're looking for?