New Member
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2 Messages
Can't use my prepaid plan
Hello
I activated my sim card and used a prepaid card to pay my 40$ plan
I can text but not call and use my data.
I can not call the service center because I can't call...
I try to reboot my device and already checked my settings, it's turn on!
Please help
Constructive
Former Employee
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32.9K Messages
1 year ago
you think the answer is gonna be different making another post? you need a new phone
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formerlyknownas
ACE - Sage
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111.2K Messages
1 year ago
Please do not create multiple posts.
You indicate you are using a Samsung Galaxy S21, where did you purchase the phone? Is it locked to a different service provider? Since you can send text messages but are having trouble with calls and data oh, I suspect your S21 is not on the list of phones that is capable of voice over LTE.
Open settings, about phone, and post the full model number of the phone.
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