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Mon, Jul 13, 2020 9:01 AM


Hi everyone,


I am currently staying in a foreign country outside US, and I could't log on to my at&t account as I forgot my password. What's worse is that my US phone no. can't get any confirmation messages. How can I pause the prepaid service on my account?








20.2K Messages

1 y ago

You need to call the international support number accounts are blocked outside 

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ACE - Expert


49.8K Messages

1 y ago

Account access is blocked from most locations outside of the US. Your only options to stop autopay without account access are to call the international support number or cancel your credit or debit card that is used for autopay. Be aware that your account will eventually close if you just stop paying. A prepaid account is automatically closed if the account balance is $0 for more than 60 days.

Prepaid Support for travel abroad


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