Can't make and receive calls!!!

Hi virgos2614! Let’s meet in a Direct Message (DM) to see what's going on in your area.

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

Meanwhile, you may have better chances with cellular connectivity by switching your device from 5G to 4G LTE:

Android

1. Drag down from the top of your screen and select the Settings icon.
2. Once there, select Mobile Networks.
3. Select Network mode.
4. Select LTE/WCDMA/GSM(auto connect) from the available network modes.
5. Choose 4G LTE from the list of networks presented.

Apple

1. Open Settings.
2. Tap Cellular.
3. Choose Cellular Data Options.
4. Pick Voice & Data.
5. Change from 5G auto to LTE.

Make sure to keep an eye on your DM. We want to look into what's going on with the network in your area.

Lar, AT&T Community Specialist

Perhaps AT&T is not the right service provider for you? If you are in an area of poor coverage and have never used AT&T before, that would be my first guess.

If you have been an AT&T customer for a while, and you just purchased a new phone, and that phone is not working, then perhaps it is a faulty phone or a faulty SIM card. If it is the phone or the SIM card you need to go to an AT&T store and have them take a look at both and see if one or the other needs to be replaced.

Hello @virgos2614, we are here to help you with your phone service.

Here are some troubleshooting tips for making and receiving calls:

I visited AT&T near my place, they said my area is going through some problems should've fixed right now, but they couldn't say when this is fixed. They just recommended to turn on the WIFI calling to make and receive calls.

But I think I still have some issues with access to the 5G.

My device and USIM don't have any issue, just only coverage of ATT makes this issue, I think.